What Can Be Outsourced?

The next time you walk into your office, think about all the departments that work under your roof. Anybody's job in your office can be outsourced. Your accounts can be managed in India, your payroll in Philippines, your credit cards in South America and your legal matters in China. The opportunities and the comparative advantage that most of the BPO's hubs across the world present are immense. The expertise and the quality of work are equally matched or sometimes even better given the cutting edge technology and skilled labour made easily available and at less expensive rates. Companies stand to benefit from the outsourcing firm's economies of scale.

So, what are the services available to firms wanting to outsource? A multitude of functions requiring higher level of specialization to functions requiring basic computer skills all can be outsourced. They are:

 marketing function

Human Resources and Secretarial Outsourcing- companies can have their HR paperwork, payroll processing, administration of employee benefits; all secretarial work can be outsourced.

Transcription Outsourcing- the most popular transcription service is medical transcription. Also legal notes, emails, letters, reports, interviews, press releases etc can be transcribed into words too.

Accounting Outsourcing- outsourcing firms offer accounting services such as preparing balance sheets or financial statements, billing and payment management, tax planning and auditing etc.

Customer services/Call Center Outsourcing- this is probably the most popular outsourced function. The benefits are innumerable as calls ranging from technical support to front end customer service, from front line sales for insurance companies, banks, mortgages, entertainment services etc to backend support functions, can be routed to outsourced call handling centers.

 conversion

Sales and Marketing Outsourcing- Activities such as advertising, logo design, campaign design, public relations, media management, corporate communications and event management can be outsourced.

IT Outsourcing- Countries like the US and the UK are facing a serious dearth of IT professionals and the demand for them is sure to increase in the coming years. IT outsourcing gives you access to the best brains in IT at a much cheaper cost. Opportunities are endless.see more customer interaction